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SUPPLEMENTS
 All Tonvara Natural Supplements can be as much as 10 times more powerful than
many cheap insipid high street
brands or other internet brands.
Packed in heat sealed food grade foil packs for
ultimate freshness and letterbox friendly FREE shipping.
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Refunds &
Returns
At Tonvara.net Natural Supplements we have implemented a full and
straightforward refunds and returns policy, which isn’t exhaustive
in content so feel free to
contact us with any queries.
We are sure you will be pleased with your purchases from Tonvara.net
Natural Supplements. However, there may be occasions when you will
need to return items to us. Our straightforward policies and
procedure for such eventualities are set out below.
Items damaged in transit or considered faulty on arrival
If any items were damaged in transit or are considered faulty, we
ask that you report it to us within 7 working days. If the items are
visibly damaged on receipt, where appropriate, it is best to sign
the carrier's delivery note accordingly. Items should be returned
unopened and in their original packaging complete with all
accompanying documentation and with a note to inform us if the
carriers documentation was signed as "damaged on arrival". Note that
"unopened" infers that no further attempt has been made to open any
packaging beyond the damage evident on arrival. Please also note
that in order to reduce frivolous claims, we reserve the right to
initiate a claim for reimbursement from the original carrier where
this is possible, and entirely at our discretion, any subsequent
refund may be proportionate to the success or otherwise of such a
claim.
Once received back into our warehouse, provided the above conditions
are met, we will issue a replacement or full refund as appropriate.
A refund will be made via your original payment method and will
include your reasonable return carriage costs as well as any
carriage costs paid by you for us to ship your original order.
If you change your mind
If you have simply changed your mind about any item ordered and you
wish to return it, then in line with the Distance Selling
Regulations (DSR) you can do so provided you inform us of your
decision within 10 days of receipt and the goods are in a resaleable
condition. For example, for hygiene reasons, we cannot accept goods
back if you have opened the product and simply do not like the
taste.
Resaleable means our foil pack heat seal and/or blister pack must be fully intact and the
pack must bear the complete original labelling. The item must not be
used and must be 'as new' when returned to us. Once you have
informed us that you wish to return goods under the DSR, you have 28
calendar days to do so, at your own expense. Once the item is
received at our premises, we will issue a full refund for the
product to your original payment method minus our original shipping
and handling costs at a rate to be determined solely at our
discretion at the time of
notification of intent to return.
For clarification, queries and to notify us of intent to invoke any
of these polices, please email us at:
mail@tonvara.net
Our 100% Commitment To All Our Customers:
We will always strive to source the
best natural ingredients from the most reliable, ethical and trusted
producers to provide premium natural supplements that will meet or exceed the
expectations of all customers at all times, both in terms of
efficacy and value for money.
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