All orders are usually shipped within 48 hours following receipt of full and cleared payment to our account. Whilst we always aim to ship all orders within 48 hours, this is not guaranteed, as there will always be external circumstances that we cannot control. Any significant delay will always be notified by email as soon as possible.
Packaging for all orders is a discreet padded white envelope or small box that shows only the recipients name and address, our return address and required postage marks.
ALL ORDERS ARE SHIPPED EXCLUSIVELY FROM OUR UK FACILITY BY UK ROYAL MAIL POSTAL SERVICES.
UK orders are handled and delivered to final destination by Royal Mail.
International orders are initially handled by Royal Mail but will be passed to other mail providers after leaving the UK.
UK orders are shipped by Royal Mail First Class Post. Standard UK shipping cost is £1.25 GBP.
None of these services have any tracking facilities. Tracked delivery service may be available by special request and at prepaid additional cost, depending on destination. Contact us for more information.
Delivery forecasts are about two days for UK deliveries, about five days for EU deliveries and seven to ten days for most other international destinations. These are only estimates based on previous delivery feedback and should only be used as a rough guide. Please allow 10 days for UK mail and 28 days for international mail before contacting us to report non-delivery.
Please be aware that although we control when and how your order is shipped, once we pass it to Royal Mail we no longer have any control whatsoever over its movement and subsequent delivery time.
In all instances of non-delivery, we reserve the sole right to determine the most appropriate resolution.
Customs & Duty